Organization

ServiceNow

ServiceNow is an enterprise software company and AI model developer headquartered in Santa Clara, California2 3. This catalog lists 4 open model releases and 1 evaluation tool from ServiceNow, under licenses including the Apache License 2.0 and the BigCode OpenRAIL-M v1 License Agreement.

Documented roles: Enterprise software · Model developer · Research lab

ServiceNow sells the ServiceNow AI Platform, enterprise software for running business workflows, with generative AI tools (Now Assist), AI agents, and AI governance features built in. Its research teams publish the open-weight Apriel language models, and ServiceNow co-stewards the BigCode project with Hugging Face.2 3 5 8

Last reviewedSep 29, 2026Entry updated Oct 16, 2026

Using this organization’s offerings

Ownership, delivery, and openness answer different questions. Publicly traded does not mean open source; privately held does not mean closed.

The detailed audience, self-hosting, pricing, and restrictions review has not yet been completed. Consult the sourced product records below and the publisher’s current terms. Missing detail means unknown, not unavailable.

Key facts

Website: servicenow.com (external site: servicenow.com)
Legal name: ServiceNow, Inc.2
Ownership (separate from openness): Publicly traded
Recorded classification; fact-level ownership verification pending.
Legal form: Delaware corporation2
Headquarters: Santa Clara, California2 3
Founded: Unknown
Sectors: Enterprise, Agents, Open models

What is and isn’t public

An evidence-based summary of what this catalog has documented. It is not a verdict on the organization as a whole.

ServiceNow's platform products are hosted enterprise software. Separately, it publishes Apriel model weights on Hugging Face under the MIT license and co-stewards BigCode, whose StarCoder2 models use the custom BigCode OpenRAIL-M license. This catalog assesses those models release by release.3 5 6 8

Products

Documented products and how they are delivered. Each row links to the official page.

No hosted model products are recorded for this organization.

Other products

ServiceNow: other products
Product	Kind	Documented delivery and access	Reviewed
ServiceNow AI Platform (external site: newsroom.servicenow.com)	Enterprise software	Enterprise workflow platform sold to organizations. Since April 2026 ServiceNow says AI, data, security, and governance features are included in every offering rather than sold separately, and that the platform works with the customer's preferred model provider.3 2	Sep 29, 2026
AI Control Tower (external site: newsroom.servicenow.com)	Enterprise software	Governance dashboard on the ServiceNow AI Platform for discovering, observing, governing, securing, and measuring AI, including AI agents, deployed across an enterprise's systems.4 2	Sep 29, 2026

Cataloged artifacts

Records in the Open Models & Tools directory that list this organization as a maintainer or publisher.

Model families (2)

AprielModel family
StarCoder2Model family

Model releases (4)

Apriel-1.6-15B-ThinkerModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.2): Open-weight
StarCoder2-15BModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.2): Open-weight
StarCoder2-3BModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.2): Open-weight
SuperApriel-15B-InstructModel releaseAvailability: PublicModel-disclosure tier (USASI rubric v0.2): Open-weight

Evaluation tools (1)

BigCodeBenchEvaluation toolAvailability: Public

Notable documented facts

ServiceNow's 2025 Form 10-K says Now Assist customers can use ServiceNow's own language models or integrate third-party or proprietary models.2
The 2025 Form 10-K says ServiceNow acquired Moveworks, Inc., adding enterprise search and front-end virtual agent technology to its platform.2
ServiceNow's SLAM (ServiceNow Language Models) lab publishes the Apriel models on Hugging Face under the ServiceNow-AI organization. ServiceNow AI Research also maintains Fast-LLM, an Apache 2.0 open-source library for training large language models, which the Apriel-1.6 model card names as part of its training stack.5 6 7
The StarCoder2 technical report says the BigCode project, an open scientific collaboration on code language models, is stewarded by ServiceNow and Hugging Face. Hugging Face's StarCoder2 announcement says ServiceNow trained the StarCoder2-3B model.8 9

What this catalog does not know

Unknown means the sources reviewed for this record do not document it. It is not evidence that something does not exist.

Founding date: not documented in the sources reviewed.
Official careers page: not verified by this catalog.

Have a primary source? How to report a correction.

U.S. eligibility

How this record meets the catalog’s published eligibility policy.

Eligible · basis: U.S. headquarters

ServiceNow, Inc. is a Delaware corporation whose Form 10-K for fiscal 2025 lists its principal executive offices at 2225 Lawson Lane, Santa Clara, California. Its April 2026 press release also describes the company as based in Santa Clara.2 3

Assessed Sep 29, 2026

Eligibility policy

Sources

1.
Explore Jobs | ServiceNow Careers (external site: careers.servicenow.com)
ServiceNow · Official page · accessed Oct 16, 2026
2.
ServiceNow, Inc. Form 10-K for the fiscal year ended December 31, 2025 (external site: sec.gov)
U.S. Securities and Exchange Commission (ServiceNow filing) · Filing · published Jan 28, 2026 · accessed Sep 29, 2026
3.
ServiceNow moves beyond the sidecar AI era, giving customers a complete AI-native experience across all products and packages (external site: newsroom.servicenow.com)
ServiceNow · Announcement · published Apr 9, 2026 · accessed Sep 29, 2026
4.
ServiceNow turns enterprise AI chaos into control with the platform for governed autonomous work (external site: newsroom.servicenow.com)
ServiceNow · Announcement · published May 5, 2026 · accessed Sep 29, 2026
5.
ServiceNow-AI on Hugging Face (external site: huggingface.co)
ServiceNow (Hugging Face) · Repository · accessed Sep 29, 2026
6.
ServiceNow-AI/Apriel-1.6-15b-Thinker model card (external site: huggingface.co)
ServiceNow · Model card · accessed Sep 29, 2026
7.
ServiceNow/Fast-LLM (GitHub repository) (external site: github.com)
ServiceNow · Repository · accessed Sep 29, 2026
8.
StarCoder 2 and The Stack v2: The Next Generation (arXiv 2402.19173) (external site: arxiv.org)
BigCode project · Paper · published Feb 29, 2024 · accessed Sep 29, 2026
9.
StarCoder2 and The Stack v2 (external site: huggingface.co)
Hugging Face · Announcement · published Feb 28, 2024 · accessed Sep 29, 2026

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APA style

USASI. (2026, October 16). ServiceNow. United States of America Superintelligence. https://unitedstatesofamericasuperintelligence.com/companies/servicenow/

BibTeX

@misc{usasi_servicenow,
  author = {{USASI}},
  title = {ServiceNow},
  year = {2026},
  month = oct,
  howpublished = {\url{https://unitedstatesofamericasuperintelligence.com/companies/servicenow/}},
  note = {United States of America Superintelligence. Last updated 2026-10-16}
}

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